FAQs – Fixed Dock Leveler | Mobile Dock Ramp | Scissor Lift Table

SHOPPING WITH US

Are you a factory ?

As an ISO 9001-certified manufacturing plant with 6,000㎡ production facilities and 12 patented technologies, we guarantee rigorous quality control from raw material procurement to final assembly. Our integrated OEM/ODM services are backed by a comprehensive 365-day warranty, including 24/7 technical support, on-site maintenance within 72 hours for domestic clients, and EN 1137-5 compliant component replacements.

What logistics do we ship through?

Can it be customized as per our requirements?

What is our ordering process?

What services are included in the after-sales service?

PRODUCT HELP

What types of products can we offer?

As an ISO 9001-certified manufacturer of elevation equipment, we specialize in engineered lifting solutions including：Scissor Lifts (EN 1570 compliant, 2-18m lift height),Boom Lifts (Articulating/Telescopic, 360° rotation capability),Fixed Scissor Platforms (Customizable up to 30T static load),Vehicle Turntables (Hydraulic drive, Ø5-15m configurations),Dock Levelers (Fixed/Mobile types, EN 1398:2017 certified),Guided Freight Elevators (Mast-guided rail system, 500-3000kg capacity)

What logistics do we ship through?

Can it be customized as per our requirements?

What is our ordering process?

Our ordering process initiates with precise product specification confirmation through CAD drawing approvals, followed by a 30% advance payment via secure international transfer channels (TT/LC/SWIFT accepted), which triggers production commencement within 24 hours of payment verification. The remaining 70% balance must be settled prior to bill of lading issuance, ensuring full compliance with INCOTERMS 2020 regulations and seamless cargo release from origin ports.

What services are included in the after-sales service?